At Southpole Energies, we are committed to ensuring that quality of goods and services delivered are of the highest standards at all times, conforming to local and international standards while satisfying clients.

Policy Statement

The management and employee of southpole Energies are committed to providing the highest possible level of service in satisfying the requirements of their customers, suppliers and sub-contractors alike. This level of service is achieved through quality management and the adoption of a system of procedures that reflect the competence of the Company to all business relationships. In order to ensure that Southpole achieve excellence in all its activities, we have implemented a formal quality management system, which satisfies the requirements of BS EN ISO 9001:2008.

Objective

Southpole’s objectives which underpin the quality management system are:

1. working in partnership with customers, suppliers and sub-contractors to ensure that their needs are fully understood so that the right quality service is provided, within the specified time and in line with
2. to strive to achieve the principle of ‘getting it right first time, every time’.
3. providing a first-rate after sales service which offers customers advice and support when
4. actively seeking customer feedback to use as a format for continuous assessment and
5. the training and development of employees to ensure that they are capable of undertaking the work required to achieve the highest level of customer satisfaction, in accordance with the company’s (and external) Health and Safety, environmental and quality
6. Appropriate resources are provided in terms of facilities and relevant skills to fulfil client’s
7. progress towards the quality objectives is monitored

Employer/Employee responsibilities

It is management’s responsibility to ensure that all quality policy and quality objectives adopted have been made known to all employees, as the success of this policy involves all staff and sub-contractors being individually responsible for the quality of their work, resulting in a continually improving working environment for all.

The directors are responsible for the implementation of a management structure that is based on the experience, quality and commitment of its management team and have a specific responsibility for ensuring that the management structure reflects the quality standard, so that compliance with this Quality Policy is maintained and improved.

Training

In order to provide a quality service, Southpole requires staff to be suitably trained, supervised and supported. In particular, the directors will support the following;

• each member of staff will have a personal development plan/portfolio in which their training needs are identified and a plan made as to how such needs will be
• each member of staff will be offered training to meet regulation and National

Monitoring

An important element of the improvement process is management follow-up. As such, the quality policy and management system are reviewed and updated regularly to take account of changing circumstances and client requirements.

This can be achieved by:

1. Establishing a timetable for management review meetings, to review progress and to give a clear signal to customers and staff that management is committed to.
2. Ensuring that all the improvement tasks are reviewed regularly and relevant action is taken where necessary.
3. Help is given to resolve any problems that are being encountered in achieving any.